Yes. Submit a ticket. We actually work around the clock so don’t be surprised if you receive a reply email during normal bedtime hours. However, we do not make or accept calls after 6pm Central Standard Time unless it was previously arranged with your project manager.
Absolutely! Your site is warrantied by us. If your website is experiencing functionality issues that are being caused by the website, please let us know by submitting a ticket to us. We will get it resolved for you.
- On the Main Menu at the top of this page, select TICKETS / WEBMAIL
- Next, click LOGIN under CREATE A TICKET
- Next, click SIGN IN in the upper right hand corner of your screen
- Next, a pop-up will appear. Click REGISTER and enter your name, email address and choose a password
- Next, click REGISTER & SIGN-IN. Once submitted you are immediately registered and ready to submit tickets to us
Your new maintenance plan is ready for use immediately after your purchase. Simply go to “Create A Ticket” and register when prompted.
Jasudo is offering non-tangible irrevocable, digital services with fast turn-around times and do not issue refunds after the website or hosting purchase is made. If for any reason you are dissatisfied, you may pick another site from our collection that is of equal or lesser value as long as we have not started customizing your site. If you decide to transfer your website to another server, not maintained by Jasudo, we will not be responsible for your website after it has been transferred or submitted for transfer. Jasudo does not maintain or service websites that are on servers that are not managed by Jasudo.
For ELITE Maintenance Service Customers, you can expect a response within 12 hours or less with website edits to be completed within 24 hours (does not include weekends or observed holidays)
For PRO Maintenance Service Customers, you can expect a response within 24 hours or less with website edits to be completed within 48 hours (does not include weekends or observed holidays)
As a subscriber to Jasudo’s Pro or Elite Maintenance Plan, updates and revisions to your website are completed within 24 -48 hours with exception to Sundays and the following holidays: Thanksgiving, Christmas, New Year’s Day, Martin Luther King Jr. Day, Easter, Memorial Day, Fourth of July, and Labor Day. Your updates will be completed within 24 hours after the Sunday or holiday falls. At our discretion, we will sometimes make updates to your website on Sundays and holidays.
Any content that is submitted for placement as “words” or “paragraphs” should be submitted in Microsoft Word (.doc, .docx or .txt) or an editable format or text typed in a ticket you’ve submitted. Non editable formats such as .pdf requires the content to be retyped before placing it on the website. Retyping may be subject to an additional charge.
Image File Formats
Image files such as photos, icons, clipart or pictures can be submitted in .jpeg, .jpg, .png, .psd, .fw, .img or an editable image file format. For best results, images with a minimum 300 dpi (dots per inch) resolution will work best for websites and allows the file to be edited For best visual results, submit high resolution images.
Music and Video File Formats
Music or Media files can be submitted in .mp3 (music) and .mp4 (video). Video links may also be submitted from YouTube or Vimeo.
Links are highly recommended. Why? When adding large files to your site, it has to load before it can be viewed. As a consequence, your site can experience longer than normal loading times and will therefore load things slowly. This can be discouraging to visitors who may not want to wait for your content to load.
Adding a page to your website will usually take longer than the 6-48 hour turnaround time that we offer for most web content updates. On average, adding a page to your website will take us about 3-10 days, depending on your requirements. To find out for sure, send us a ticket or email your project manager so that we can schedule a meeting with you, gather your requirements for the page and provide you with a turnaround time.